Internal Sales Representative

About the Company
Operating for over four decades, this company is a trusted supplier of industrial products to a diverse range of industries. With a strong reputation for quality service, they foster a friendly, family-oriented work environment where employees enjoy stability and longevity in their roles.

About the Role
As an Internal Sales Representative, you will be the first point of contact for customers, providing exceptional service while supporting the sales team. You’ll play a key role in maintaining and growing relationships with existing customers, handling inquiries, processing orders, and coordinating with internal teams to ensure smooth operations. This front-office role is perfect for someone with great communication skills who thrives in a fast-paced environment.

Key Responsibilities

• Handling incoming calls and emails, assisting customers with inquiries and orders
• Making outbound calls to existing customers and some cold calling to find new leads
• Qualifying leads and setting up meetings for the external sales team
• Processing purchase orders and invoices (low volume, high value)
• Monitoring inventory and overseeing product dispatch
• Coordinating with the warehouse and operations team to resolve issues and communicate delays to customers
• Participating in daily production meetings and escalating any customer-impacting issues

About You
We’re looking for someone who is confident, proactive, and enjoys engaging with people. You should be comfortable picking up the phone, handling frustrated customers with professionalism, and finding solutions to problems. The ideal candidate will be:

• A strong communicator who is happy to make outbound calls
• Resilient and motivated—able to push forward after a tough call
• A team player with a mature, low-ego attitude
• Detail-oriented and proactive in resolving issues
• Experienced in a customer service or sales role, ideally within NZ

What’s in It for You?

• A stable and well-established company with a great reputation
• Supportive team culture with regular social catch-ups
• Scope to grow into an Account Manager role
• Competitive salary and long-term career stability

If you’re looking for a role where you can make an impact, grow your skills, and be part of a friendly and stable team, we’d love to hear from you!

How to Apply:
Click APPLY now or contact Belinda on 09 200 3121 for a confidential discussion.  We look forward to seeing your CV.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.